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Warranty

Delano Bats LLC Warranty Philosophy

We hear from so many players, parents, grandparents and coaches who comment that a wood bat makes baseball special again. The sound of a wood bat hitting a ball, the challenge of selecting just the right model, length, weight and color helps to make the game unique and special. Playing baseball with wood bats is a game changer.

In support of our mission, we feel there must be some reasonable minimal expectation of bat performance. Our Limited Warranties below cover damages incurred under normal playing conditions. Bats used by several players or "team bats" are not covered. We reserve the right to deny claims should we feel that bat may have been damaged by non-typical baseball use.

Time Period from
Purchase Date
Elite, Youth, Softball, TrainingPro Series, Junior SeriesPlatinum
Days 1-7 100% Replacement 100% Replacement 100% Replacement
Days 8-15 50% of Purchase Price credit toward next Delano Bat 100% Replacement 100% Replacement
Days 16-30 No Warranty 50% of Purchase Price credit toward next Delano Bat 100% Replacement

 

 

How Do I Claim my Warranty?

Claiming your warranty is a very simple process. Follow the steps below to get started.

Access Your Completed Orders

First navigate to your account page. If you're not already logged in you'll be asked to do so then you will be redirected to your account page. On your account page there are two links that take you to your list of completed orders, on in the main content and another in the left sidebar.
Note: your orders status bust be complete in order to be eligible for a warranty claim.

main account page

Find Your Order

On the Completed Orders page you can see list of all of your previously completed orders. Locate the order your wish to claim by order number. Begin the warranty claim process by clicking the black Return Item(s) button.

list of completed orders

Complete the Warranty Claim Form

Using the dropdown boxes, indicate which items you wish to claim and their quantity. After that answer a few quick questions, explain your claim and click the orange submit button to send off your claim.

warrany claim form

That's it You're Done!

Within a few minutes you will receive an email confirming that we received your warranty claim. Use the information provided in this email to follow up on the warranty claim process.

As always, if you are experiencing any difficulty or have questions don't hesitate to contact us via the form below, phone or email.

 

 

Contact Form

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   Company Name
   Phone Number
   Order Number
   RMA Number
*  Details
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