Delano Bats LLC Warranty Philosophy
We hear from so many players, parents, grandparents and coaches who comment that a wood bat makes baseball special again. The sound of a wood bat hitting a ball, the challenge of selecting just the right model, length, weight and color helps to make the game unique and special. Playing baseball with wood bats is a game changer.
In support of our mission, we feel there must be some reasonable minimal expectation of bat performance. Our Limited Warranties below cover damages incurred under normal playing conditions. Bats used by several players or "team bats" are not covered. We reserve the right to deny claims should we feel that bat may have been damaged by non-typical baseball use.
|Time Period from|
|Elite, Youth, Softball, Training||Pro Series, Junior Series||Platinum|
|Days 1-7||100% Replacement||100% Replacement||100% Replacement|
|Days 8-15||50% of Purchase Price credit toward next Delano Bat||100% Replacement||100% Replacement|
|Days 16-30||No Warranty||50% of Purchase Price credit toward next Delano Bat||100% Replacement|
How Do I Claim my Warranty?
Claiming your warranty is a very simple process. Follow the steps below to get started.
Access Your Completed Orders
First navigate to your account page. If you're not already logged in you'll be asked to do so then you will be redirected to your account page. On your account page there are two links that take you to your list of completed orders, on in the main content and another in the left sidebar.
Note: your orders status bust be complete in order to be eligible for a warranty claim.
Find Your Order
On the Completed Orders page you can see list of all of your previously completed orders. Locate the order your wish to claim by order number. Begin the warranty claim process by clicking the black Return Item(s) button.
Complete the Warranty Claim Form
Using the dropdown boxes, indicate which items you wish to claim and their quantity. After that answer a few quick questions, explain your claim and click the orange submit button to send off your claim.
That's it You're Done!
Within a few minutes you will receive an email confirming that we received your warranty claim. Use the information provided in this email to follow up on the warranty claim process.